Returns & Exchanges

At Bean & Bean Coffee Roasters, we strive to ensure every cup is perfect, but due to the perishable nature of our freshly roasted coffee, we cannot accept returns on beans. If there is an issue with your order or equipment, we are committed to making it right through a replacement or store credit within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your coffee or brewing gear.

• 2.
  Provide Documentation

  For damaged items or quality concerns, please attach photos of the packaging and product labels to help our roasters investigate the batch.

• 3.
  Receive Resolution

  Our team will review your request within 48 hours and issue a specialized return authorization for hardware or a credit memo for coffee products.

• 4.
  Complete the Exchange

  Once approved, we will ship out your replacement beans or provide a pre-paid shipping label for the return of any defective brewing equipment.